Terms of Service

Last updated 10 August 2026.

By using Hey bb you agree to what is written here. If you do not, do not use the service.

Hey bb is operated by AI Friends Tech LLC, (“we”, “us”). You can reach us at support@heybb.me.

You must be 16 or older

You need to be at least 16 to use Hey bb, or older if that is the minimum age for this kind of service where you live. By using it you confirm you meet that age. If we find that an account belongs to someone under 16, we delete it.

The companions are not people

Every companion is fictional and every reply is generated by software. No companion is a real person, none is based on a real identifiable person, and no human is reading and replying on the other side.

Replies are invented. They can be wrong, inconsistent or nonsense, and they are not advice — not medical, legal, financial or otherwise. Do not rely on anything a companion tells you. If you are in crisis, contact a real service in your country.

What you may not do

• Use the service if you are under 16, or help anyone under 16 use it.
• Steer conversations into sexual or explicit territory. Hey bb is for lighthearted, safe-for-work roleplay and entertainment — adult and sexual content is not part of the service and is not allowed here. Persistently trying to push a companion into it may end the account.
• Attempt to produce sexual content involving minors, in any framing. This ends the account immediately and without warning.
• Attempt to make a companion impersonate a real, identifiable person.
• Use the service to plan anything illegal, or to harass or threaten anyone.
• Automate access, resell access, or try to extract the underlying prompts or model.
• Interfere with the service — probing for weaknesses, overloading it, or trying to reach other people’s accounts or conversations.

Your account

Keep your password to yourself. Anything done through your account is treated as done by you. Tell us if you think someone else has got in.

You can delete your account at any time from Settings → Privacy. Deletion is permanent. If you have a paid plan, deleting your account does not by itself cancel it — cancel the plan first, as described under Payment.

Plans and limits

The service has a free level and one or more paid plans.

On the free level there is a cap on how many messages can be sent per day. The remaining allowance is shown above the message box rather than sprung on you when it runs out.

A paid plan changes what you get. What each plan includes and costs is shown on the pricing page before you buy. We may change the caps and what a plan includes; if a change makes a paid plan materially worse, we will tell you before it takes effect.

Payment

Subscription billing, renewal, and cancellation are also summarised in our subscription terms and in Support. Refund rules are in this section below.

Paid plans are sold as a subscription and handled by our payment processor, Stripe. Your card details are entered on Stripe’s side; we never see or store your full card number. Stripe’s own terms and privacy policy apply to how it handles your payment.

Price and currency. Each plan costs, as shown on the pricing page at the time you subscribe. Prices include or exclude tax as stated at checkout; where tax applies, it is added on top.

Automatic renewal. A subscription renews automatically at the end of each billing period and your card is charged again for the next one, at the same price you subscribed at, until you cancel. By subscribing you authorise these recurring charges. There is no separate reminder before each renewal.

Price changes. If we change our prices, the change applies only to new subscriptions. As long as your subscription stays active you keep the plan you signed up for and keep being charged the price you signed up at — we do not move you to a different price or a different plan. The new price would only reach you if you cancelled and later subscribed again.

Cancelling. You can cancel at any time from Settings → Subscription. Cancelling stops the next charge. Your paid access continues until the end of the period you have already paid for, and then drops back to the free level. Nothing further is charged after you cancel.

Refunds. If you have used the paid service, the payment for it is not refundable — “used” meaning you have sent messages on the plan or otherwise made use of what the plan unlocks during the period you are asking about. Beyond that:

• You have 24 hours from a payment to ask for a refund of it. After 24 hours a payment is not refundable. And regardless of the 24 hours, a payment is not refundable once you have used the paid service it covers.
• We cannot refund where the problem was on your side, such as a fault with your own device or connection.
• We can only refund payments made by card.

EU and UK consumers. If you live in the EU or the UK, you have 14 days from the initial purchase to withdraw without giving a reason. This period ends 14 days after we email you confirming the purchase. Tell us before it is up by a clear statement — an email to support@heybb.me is enough. We will reimburse what you paid, less an amount in proportion to what you used between buying and asking, within 14 days of being told, by the same means you paid with and at no charge to you. This right applies to the initial purchase only, not to any renewal.

Moderation. We do not refund access that was limited or removed because of something you did against these terms.

Service changes. We may change or drop features (see Plans and limits and Changes). We do not refund past payments for changes that do not alter the core service in the sense the law recognises.

Failed payments. If a renewal charge fails, we may retry it and may pause your paid access until it succeeds. If it keeps failing, the subscription ends and you return to the free level.

Ending access

We may suspend or end an account that breaks these terms. For anything involving minors, that happens immediately. For everything else we will normally tell you why. If we end a paid account for something you did in breach of these terms, we do not refund it; if we end it for our own reasons rather than yours, we refund the unused part of the period you paid for.

No guarantees

The service is provided as it is. We do not promise it will be uninterrupted, that replies will be of any particular quality, or that conversations will survive a fault. To the extent the law allows, we are not liable for indirect or consequential loss arising from use of the service.

Governing law

These terms are governed by the law of the US, and disputes go to the courts of the US, except where the law of the country you live in gives you a right to your own courts that cannot be taken away.

Changes

These terms will change as the service grows. The date at the top says when they last did. Continuing to use the service after a change means accepting it. Where a change affects what you pay or how you are charged, we will tell you before it applies to you.

Contact

Write to support@heybb.me with anything on this page — including an account you think someone else has got into, which is the one worth sending straight away.